SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-20 Business days |
| Canada, Europe | 10-20 Business days |
| Australia, New Zealand | 10-30 Business days |
| Mexico, Central America, South America | 10-30 Business days |
| Asia | 10-30 Business days |
| Africa | 15-40 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Veithdia : Hi Tech Polarized Sunglasses (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of www.veithdia.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer reviews (17)
5 Stars (17) |
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Warm hat
Hat wonderful, very warm. Cool that it now have.
Cap great, well sewn, typically women's córke 4 year for large
Like a cap. Beautiful and warm, only pompom impurity. Think of violence. Very embarrassing to the store, as piishla after the protection and returned the money for it.
Excellent cap big head you can remove pompom reduce size ..... warm in the cold winter lush pompom… small inclusions gold thread. Recommend store and store…
Very beautiful, very warm hat. Fast delivery
Ordered 14.08 received only 14.10. Shipping free track partly to stage the parcel arrived in the destination country. Put into the box as a simple letter. Hat in the photo. Normal quality. Faux fur and pumpon too artificial, sewn like hard. For 87 USD is OK.
Very stylish cap, Marsala color, warm, soft. The Seller sent a couple of hours after order, which is great, Belarus has reached almost 2,5 weeks)
Quickly and efficiently. Although a little too small but can be stretched over time.
Cap-Super!!! The Seller has worked very well!!! More detail will share on his page in iTao;-)
Fast shipping with tracking. hat is very warm, good quality Smells almost no, with good insulation, is rather large. store recommend.
Excellent cap! Soft to the touch and most importantly warm. Recommend!!! Thank you!!!
Very cool soft hat!
Hat good, warm, size came, took in exchange for coin for a fee, very satisfied, parcel arrived quickly, thank you.
Файна cap, heat
Cool hat! Do not expect! Pompom course of fur Cheburashka, but it can replace, if desired). Recommend to buy. Photo lay later. By The Way, please mind that some caps with Shiny thread go! Can someone is essential. Belarus going to order at least a month.
Goods arrived very quickly for 15 days. Buy with coins in a mobile application. Cap warm in the winter. Hesitated bourbon but can be combed. Color Blue with glitter. It Looks great!